Frequently Asked Questions

For any customer support you can reach us by: 

1. Email us: customer.support@akkadtrading.ae
2. Fill the contact form

UPDATED ON: May 16, 2025

We sell organic Aleppo soap which is handmade since hundreds of years from olive oil and laurel oil, we sell many variants of Aleppo Soap 

• Traditional Handmade Aleppo Soap with laurel oil
• Further processed Aleppo Soap with added scents such as Oud, Amber, Musk, Zafroon ... etc
• Liquid version of Aleppo Soap with added scents such as jasmin, lavender ... etc

We are always working on expanding our collection of Aleppo soap. 

UPDATED ON: May 15, 2025

AKKAD TRADING is committed to protecting customers privacy. We hope that you will take the time to read this privacy policy, which explains what information we collect from you and how we use that information. By using akkadtrading.com / akkadtrading.ae (including its subdomains) or by purchasing products or services from us, you agree to be bound by this privacy policy. Please check back frequently, as this privacy policy may change from time to time.

WHAT INFORMATION DO WE COLLECT FROM WEBSITE USERS?

The personal data that AKKAD TRADING may collect includes but is not limited to:

• Name;
• Email address;
• Billing and/or delivery address;
• Telephone number;
• Information sent by or associated with the device(s) used to access our services or platform;
• Information about your network and the people and accounts you interact with;
• Photographs that are uploaded in reviews of the product that you share with us;
• Government-issued identification or other information required for our due diligence, knowing your customer, identity verification, or fraud prevention purposes;
• Information about your preferences for receiving marketing from us and from other parties, as well as information about how you prefer to communicate and the details of previous communications you've had with us, our service providers and other third parties;
• Usage and transaction data, including details about your searches, orders, the advertising, and content you interact with on the Platform, and other products and services related to you;
• Location data;

We Collect Personal Information From You In A Variety Of Ways When You Interact With Our Website. Some Examples Are;

• Create an AKKAD TRADING account (if applicable).
• Sign up to receive our website’s newsletters and/or periodic email notifications with special offers (if applicable).
• Place an order with us.
• Participate in a contest, sweepstake, giveaway, promotion, or surveyor otherwise submit personal information to us along with any related content of the communication.

INFORMATION AUTOMATICALLY COLLECTED

• We receive and store certain types of information when you interact with us. Our purpose is to allow the websites to work correctly, evaluate the use of the website, and support websites analytics and marketing campaigns. 
• We may collect technical information such as your IP address, your device operating system, and browser type, the address of a referring website if any, and the path you take through our websites. We use this technical information to, among other things, improve our products and services as well as to help us administer our website and diagnose technical problems. Your IP address is also used to gather broad demographic information that does not personally identify you.
• We use “cookies” to recognize you as you use or return to our site.
  
  

HOW WE USE YOUR INFORMATION

We use your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety, and legal functions. Some examples include:

• To fulfill your requests for products, services and communicate with you about those
• To register and service your account.
• To administer surveys, sweepstakes, contests, giveaways, and promotions.
• To provide customer service and alert you to product information.
• To help us improve and customize our product and service offerings, websites, and advertising.
• To send you information about our products, services, and promotions.
• To protect the security or integrity of our websites and business.

THIRD-PARTY ADVERTISING COOKIES (If Any)

We do not control third party’s collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers.

HOW WE PROTECT YOUR INFORMATION

To protect against the loss, misuse, and alteration of the information under our control we have implemented security measures on our website.

When you place orders, a secure server is employed. All information you input is encrypted by the secure server layer (SSL) before it is sent to us (or the payment gateway provider) and all the customer data we collect is similarly protected against unauthorized access.

akkadtrading.com / akkadtrading.ae cannot be and is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it might be from akkadtrading.com / akkadtrading.ae asking for your personal information, do not respond. akkadtrading.com / akkadtrading.ae would not request your password, user name, credit card information, or other personal information through e-mail.

HOW WE SHARE YOUR INFORMATION

Except as described in this privacy policy, akkadtrading.com / akkadtrading.ae will not share your personal information with third parties unless you have consented to the disclosure or under the following limited circumstances:

• Legal requirements and protection of our company and others.
• • akkadtrading.com / akkadtrading.ae may also share your personal information for the following limited purposes: 
  • • Comply with the law or with legal process, or with requests from law enforcement authorities.
    • Protect and defend our rights and property.
    • Protect our customers or users from misuse or unauthorized use of the website or protect the personal safety or property of our customers or the public.
• BUSINESS TRANSFERS
• • If akkadtrading.com / akkadtrading.ae is acquired by or merges with another company, akkadtrading.com / akkadtrading.ae may transfer personal information to that company (including transfers made as part of insolvency or bankruptcy proceedings). In such an event, akkadtrading.com / akkadtrading.ae will notify you before your personal data is transferred if this information would become subject to a materially different privacy policy.
• SERVICE PROVIDERS
• • akkadtrading.com / akkadtrading.ae may from time to time share the information behavioral from and about you with other third parties that provide support services to us, or that help us market our products and services. Examples are shipping vendors, billing and refund vendors, payment card processors, promoters and administrators of sweepstakes, contests, giveaways, and promotions, and companies that help us improve our product and service offerings and our websites. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose. In some cases, akkadtrading.com / akkadtrading.ae and third-party service providers may share tracking information, including your IP address and akkadtrading.com / akkadtrading.ae may provide information about your order to the website that has referred you to akkadtrading.com / akkadtrading.ae (and the referral network utilized by such website) to facilitate calculation of any commissions payable by akkadtrading.com / akkadtrading.ae.
  • akkadtrading.com / akkadtrading.ae may provide aggregate statistics about our customers, sales, traffic patterns, and related website information to third parties, but these statistics will not include any personally identifying information.
  • A website traffic and user behavior auditing system operated by Google Analytics is being used on this website. Please see the Google Analytics website for information about Google Analytics, the Google Analytics auditing system, and the Google Analytics privacy policy.

COOKIES

akkadtrading.com / akkadtrading.ae websites employs “COOKIES” which are small pieces of information that are stored by your browser on your computer or mobile device. Our cookies enable us both to provide a Shopping Bag and to store your shipping and billing information between visits.

We also use cookies for additional purposes, including:

• Identifying you when you sign in to our site.
• Delivering content relevant to your interests, including advertisements on akkadtrading.com / akkadtrading.ae, sites operated by other companies within our corporate group, and third-party sites.
• Keeping track of your specified preferences.
• Conducting research and diagnostics to improve akkadtrading.com / akkadtrading.ae content, products, and services.
• Preventing fraudulent activities and improving security.

THIRD-PARTY COOKIES

akkadtrading.com / akkadtrading.ae allows third parties that provide support services to us, or that help us market our products and services, to collect certain anonymous technical information (such as click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, MAC address, cookie and session ID, and IP address) when you visit our website and to use that information to serve ads for akkadtrading.com / akkadtrading.ae when you visit certain other websites. These third parties typically use a cookie to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising,

Though akkadtrading.com / akkadtrading.ae encourages anyone who uses cookies to follow appropriate privacy standards and policies, it is not responsible for cookies placed by third parties.

LINKS TO OTHER WEBSITES

akkadtrading.com / akkadtrading.ae websites may have buttons, plugging, and log-in interfaces from sites operated by third parties, as well as links and other connections to those sites. We refer to these buttons, plugging, login interfaces, links and other connections as “Links.” Links may include content from third-party sites that are framed within our website, such as the “Find us on Facebook” social plugging. If you click on a Link or input information on a framed Link on our site, those third parties may receive information about you. As a result, you may wish to review the privacy policies of those third parties to understand how such information is collected and used.

If you click on or input information through certain Links on our website, we may have access to information related to your account with the third-party site. This may include your profile information and privacy settings for that site.

While akkadtrading.com / akkadtrading.ae encourages third parties with Links on our site to follow appropriate privacy standards and policies, we are not responsible for the actions of those parties, the content of their websites or any products or services they may offer.

COMMENTS, REVIEWS, AND OTHER INFORMATION

When using our website, you may have opportunities to post or submit comments, reviews, and other information to the publicly accessible pages on our websites. When you post or submit such information it is done at your own risk, is made public, and is not subject to this privacy policy.

MARKETING PREFERENCES

We may use your information to occasionally notify you about important changes to our website, new akkadtrading.com / akkadtrading.ae features, special akkadtrading.com / akkadtrading.ae offer that you may find useful, or offers from companies with whom we have business relationships. We may also contact you if you have entered one of our contests or sweepstakes, or responded to one of our surveys.

UNDERAGE AND CHILDREN PRIVACY

At akkadtrading.com / akkadtrading.ae, we believe that the privacy and safety of children are important.

Our websites is a general audience site and is not targeted to or intended for use by children. We do not knowingly collect personally identifiable information from children under the age of 18. If we discover that we have inadvertently collected personally identifiable information from children under the age of 18, we will take all reasonable measures to erase such information from our systems and do not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 18, please contact us.

PAYMENTS PROCESSING DATA PRIVACY

• All credit/debit cards’ details will NOT be stored, sold, shared, rented or leased to any third parties’.
• akkadtrading.com / akkadtrading.ae will not pass any debit/credit card details to third parties, unless if otherwise is expressed such as online payments gateways.
• akkadtrading.com / akkadtrading.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.akkadtrading.com / www.akkadtrading.ae) cannot guarantee the security of any information that is disclosed online.

CHANGES TO THIS PRIVACY POLICY

Please check back frequently, as this Privacy Policy may change from time to time. The date of the most recent update to the Privacy Policy will be indicated at the top of this page. In the event of a material change to the Privacy Policy, for a reasonable time after such change we will add “Updated,” “New,” or a similar term near the link to the Privacy Policy on the home page of akkadtrading.com / akkadtrading.ae and elsewhere, as applicable, throughout our website.

HOW TO CONTACT US

If you have any questions or suggestions, you can always get in touch with us.

UPDATED ON: May 16, 2025

RETURN ON PROMOTIONAL ITEMS:

Please keep in mind that all of the products featured on the promotional page are non-refundable, non-exchangeable and non-returnable unless they are damaged or not as described. Customers with bulk orders can contact our customer care service to get proper information about their orders.

RETURN ON HYGIENE PRODUCTS:

As we are keen to maintain hygiene and the safety of our customers, we do not accept returns of hygiene products. Also, products that are unsealed, broken in their packaging or found used, will not be accepted for return.

RETURN POLICY FOR ONLINE PAYMENT SECTORS:

Making payments online through Debit or Credit Card or any other online platform are being facilitated with Payment Discount i.e. 3% of the total ordered amount. However, if the order is requested for a return, the payment will be reimbursed with the deducted amounts of coupons or other discounts applied by the customer at the time of order, i.e. the final total at the time of order.

Further, the courier charges for returns will be applicable according to the return policy, which is as follows:

• In Case the Product Is Not According To The Description Or Picture Showcased.
• In Case the Product Is Damaged Naturally At The Time Of Delivery.

If the return is requested due to a dislike of the product, the customer will have to pay the return charges to the courier who will receive the product.

All the discount offers or coupons will be frozen on the total amount whether the order is accepted or return is requested by the customer. The amount refundable will be calculated according to the amount paid at the time of order after calculating each item separately.

IMPORTANT NOTICE:

• Those customers who are requesting any returns will be charged AED 10 to AED 30 on each pickup.
• Refunds will be made only through the original mode of payment.
• We do not accept any returns on items that were purchased during a promotion or sale. Only items not included in the promotion will be accepted.
• Product color or shade may differ due to studio lighting and photography.

For your convenience, we have mentioned the points which are commonly asked by the customers while requesting a return:

1. If you dislike the Product "OR" its Quality "OR" you have changed your mind:
2. • If you don't like the product, it's quality or if you have changed your mind about any product or complete order, in that case, you will need to pay the shipping charges for both sides even if the delivery was free.
   • In the event that a promotional coupon code is applied to an order and a return is requested, the discounted price will be refunded to your original mode of payment .
   • After deduction of shipping fees, the remaining amount of your order will be transferred to your original mode of payment 
   • Manufacturers pack Home Essential Products after a thorough quality and damage inspection. Opened, installed or dismantled products will not be accepted for returns because they cannot be repacked.
   • There is no cash refund policy.
3. Damaged Item, Wrong Item or Missing Items in Order:
4. • If you receive an order that contains an incorrect, damaged, or missing item, please contact us as soon as possible within 1 day.
   • We will arrange for a courier to pick up the damaged or wrong item and once it is received, our warehouse team will inspect it. After inspection of the damaged or wrong item, we will initiate the refund to the original mode of payment. Same for the missing items as well.
5. Products / Orders that cannot be returned:
6. • If the packaging of the item or product is missing, in that case, the order will not be returned.
   • Used or reconditioned products, as well as those with broken or removed tags, will not be accepted for return, nor will dirty products.

Note: The original shipping charges are Non-Refundable.

UPDATED ON: May 16, 2025